Using the App: Log in with your credentials. Once logged in, select the Toronto NYE Crawl event and use the app’s scanning feature to validate tickets. For unscanned tickets, you can manually look up names in the system.
Handling Issues: If a ticket doesn’t scan or a name isn’t listed, escalate the issue to the event host manager.
Selling Tickets:
For guests without tickets, show them the QR code on your lanyard for online purchases.
If guests can’t buy tickets online, direct them to the event host manager for cash sales (pricing may vary throughout the night).
2. Venue Schedule and Duties
The Pearl Toronto
Time: 7:00 PM – 8:00 PM
📍 184 Pearl St, Toronto, ON M5H 1L5
Responsibilities:
Arrive at 6:45 PM to set up and ensure your Eventbrite app is functioning.
Scanning & Distribution: Scan tickets and place wristbands on guests at the entrance.
Encouraging Next Venue: At 7:50 PM, remind guests to head to Par-Tee Putt. Provide clear directions using the QR code if needed.
Par-Tee Putt
Time: 8:00 PM – 9:00 PM
📍 26 Duncan St, Toronto, ON M5V 2B8
Responsibilities:
Continue scanning tickets and placing wristbands on stamped guests.
Transition to Empire Lounge: Around 10:50 PM, walk through the venue to announce the move to Empire Lounge, showing the QR code as needed for directions.
Gracie O’Malley’s
Time: 9:00 PM – 10:00 PM
📍 14 Duncan St, Toronto, ON M5H 3G8
Responsibilities:
Continue ticket scanning and wristband distribution until 10:00 PM.
Encouraging Next Venue: At 9:50 PM, remind guests to move to Fox on John. Walk through the venue to ensure guests are aware and provide QR code navigation.
Fox on John
Time: 10:00 PM – 2:00 AM
📍 106 John St #3, Toronto, ON M5V 2E1
Responsibilities:
Ticket Scanning: Continue scanning tickets and wristband distribution until 11:00 PM.
Encouraging Next Venue: At midnight, remind guests that Oria on King will host an after-party starting at 2:00 AM.
End of Shift:Stay until 11:00 PM to assist with any remaining questions and ensure all wristbands are distributed.
Bar 404
Time: 10:00 PM – 2:00 AM
📍 85 John St Level 1, Toronto, ON M5V 0W3
Responsibilities:
This venue is an alternative venue to Fox on John
Oria on King
Time: 2:00 AM – 4:00 AM
📍 220 King St W, Toronto, ON M5V 3M2
Responsibilities:
Ensure all attendees know that the final free after-party takes place here.
Handling Specific Scenarios
High-Volume Ticket Sales
If there’s a large crowd, split responsibilities with two hosts handling scanning and stamping, and one host focusing on wristbands.
Cash Payments
Direct cash-paying guests to the event host manager. Only they can handle cash transactions for tickets.
Ticket Scanning Issues
If a ticket won’t scan, use the name search in the Eventbrite Organizer app. If the guest isn’t listed, escalate to the event host manager.
Crowd Control and Venue Transitions
Remind guests they must leave each venue when its time slot ends to move to the next location.
DJs will assist by announcing venue transitions. Encourage guests to take a photo of the QR code with venue details.
Managing Guests Without Wristbands
If guests arrive at later venues without wristbands, check for a stamp. Those without stamps must purchase a ticket. Direct them to the event host manager if necessary.
Large Group Handling
For large groups, split into designated roles: one for scanning and stamping, another for wristbands. Ensure clear lanes for guests with and without wristbands to maintain flow.
Policies and Disclaimers
Ticket Validity: Tickets are valid only for specific time slots at designated venues. Late arrivals or incorrect venues are non-refundable.
Venue Capacity: Entry is subject to each venue’s capacity. Guests may need to wait if a venue is full, and refunds will not be issued.
Weather Considerations: The event will proceed rain or shine; guests should dress appropriately.
Refund Policy
Reinforce that tickets are valid only for the crawl-specific venues and times. Guests can request refunds through Eventbrite if needed.